Privacy Policy

Overview

Harpeth Custom Homes ("we," "us," or "our") builds luxury custom homes in Middle Tennessee. This Privacy Policy explains what information we collect through our website at harpethcustomhomes.com (the "Site"), how we use it, and the choices you have.

We keep this simple on purpose: we collect only what you choose to give us, we use it to respond to you, and we do not sell it.

 

Information We Collect

Information you give us. The only personal information we actively collect is what you submit through a form on our Site. Our contact form asks for:

• First name

• Last name

• Email address

• Any details you choose to share in the "Tell Us About Your Home Needs" field

If you subscribe to our newsletter, we collect the email address you provide.

You are not required to give us any of this information to browse the Site. You provide it only if you choose to contact us or subscribe.

Information collected automatically. Like most websites, our hosting provider automatically records basic technical information when you visit, such as your IP address, browser type, device type, referring page, and the pages you view. This is standard server activity used to keep the Site running securely and reliably.

What we do not use. We do not use advertising or tracking pixels on this Site. That means no Meta/Facebook pixel, no Google Ads conversion tag, no LinkedIn Insight tag, and no similar third-party advertising trackers. We do not build advertising profiles about you, and we do not run retargeting or behavioral advertising based on your visit to this Site.

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How We Use Your Information

We use the information you provide to:

• Respond to your inquiry and answer your questions

• Discuss a potential custom home project with you

• Send you our newsletter or occasional updates, if you subscribed

• Keep records of our communications

• Maintain the security and proper functioning of the Site

• Comply with applicable law

We do not use your information for any purpose unrelated to these without telling you first.

Cookies

Our Site may use a small number of cookies that are necessary for basic functions, such as remembering form entries or keeping the Site secure. We do not use cookies to serve you targeted advertising.

Most browsers let you refuse or delete cookies through your browser settings. Blocking cookies may affect how some parts of the Site work.

How We Share Information

We do not sell, rent, or trade your personal information.

We share information only in these limited situations:

Service providers. We use trusted vendors to operate our business, such as our website host, email provider, email marketing platform, and any customer relationship or lead management tools we use. These providers process information on our behalf and are not permitted to use it for their own purposes.

Legal requirements. We may disclose information if required by law, subpoena, court order, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business transfer. If our business is sold, merged, or reorganized, information may transfer as part of that transaction.

How We Protect Your Information

We use reasonable administrative and technical safeguards to protect the information we collect, including secure hosting and limiting access to the people who need it to do their jobs. No website or method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

Please do not send sensitive information, such as Social Security numbers, financial account numbers, or payment details, through the website form. If we need that kind of information during a project, we will arrange a secure way to collect it.

How Long We Keep Information

We keep form submissions and related correspondence for as long as needed to respond to your inquiry, serve you as a client, and satisfy our legal, accounting, and recordkeeping obligations. When information is no longer needed, we delete it or take steps to make it unidentifiable.

Your Choices and Rights

Email. You can unsubscribe from our newsletter or marketing emails at any time using the unsubscribe link in any message, or by emailing us at bryant@harpethcustomhomes.com. We may still contact you about an active project or inquiry.

Access, correction, and deletion. You may ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. Email bryant@harpethcustomhomes.com and we will respond within a reasonable time. We may need to verify your identity before acting on a request, and we may keep information we are required to retain by law.

Do Not Track. Because we do not track visitors across other websites, we take no action in response to browser "Do Not Track" signals.

Links to Other Sites

Our Site may link to other websites, such as vendors, partners, or social media pages. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.

 

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be posted here. Your continued use of the Site after changes are posted means you accept the updated policy.